Everything you need to know about Merbeli

Frequently Asked Questions

We answer the most common questions about the use, operation, security, and support of our platform.
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Get to know Merbeli in just a few minutes.

General Questions

Quick answers about what Merbeli is, who it is intended for, and how to start using it in your center.

Merbeli is a comprehensive platform for beauty salons, barbershops, spas, and aesthetic centers. It allows you to manage online bookings, scheduling, clients, services, equipment, sales, inventory, marketing, and reports from a single location.

Merbeli is designed for owners, managers, and professionals of beauty and wellness centers: hair salons, barbershops, spas, nail services, facial and body aesthetics, massages, waxing, makeup, and more.

No. Merbeli is simple and intuitive. You can get started in minutes, and the system guides you to set up your center, services, schedules, and team.

Yes. Merbeli works from any device with a web browser: mobile, tablet, or computer, so you can manage your schedule wherever you are.

Quick guide to setting up your living room and starting to receive bookings

Information for Centers

Frequently asked questions for owners and managers: initial setup, branches, schedule, clients, and reservations.

Create your account and follow the initial assistant. It will help you upload your center's data, define services, hours of operation, professionals, and booking rules.

Yes. Merbeli allows you to manage multiple centers or branches from a single account, with control by location, staff, and schedule.

Yes. You can create your service catalog, assign durations and prices, manage your team (professionals/collaborators), and maintain a complete record for each client with history and notes.

Yes. Merbeli includes online reservations so your clients can schedule 24/7 from a link, button on your website, or from your business page. You can define availability, lead time, policies, and confirmations.

Yes. Each client has their history of visits, services performed, purchases, preferences, internal notes, and reminders, to provide more personalized care.

Your information, protected and always available

Data and Security

Import/export, data ownership, and best security practices for your operation.

Yes. Merbeli allows importing data through CSV files compatible with Excel (for example: customers, services, products, and inventory, depending on the module).

Yes. We use secure connection (SSL), good security practices, and user/role access controls. Additionally, we perform backups to protect your information.

Yes. You can export listings, reports, and data from your operation whenever you need (clients, agenda, sales, inventory, among others).

You and your business. All the information uploaded to Merbeli belongs exclusively to your center.

Choose the plan that fits your center.

Plans and Subscription

Learn how the subscription works, free trial, and plan changes.

Merbeli operates on a monthly or annual subscription basis, with plans tailored to the size of your center and the features you need (scheduling, reservations, sales, inventory, marketing, and more).

No. You can cancel or change your plan at any time, without any commitment to stay.

Yes. You can start with a free trial to get to know the platform and see how it fits your working style.

Yes. You can upgrade your plan when your operation grows, you add branches, or you need more features.

For those who search and book at Merbeli

FAQ for Users

Frequently asked questions for clients seeking businesses, consulting services, and making reservations.

In many cases, yes, because it helps to confirm your identity and keep communication secure. In any case, some businesses also enable direct channels (for example, WhatsApp) from their profile.

No. Searching for businesses, viewing services, and making reservations (when available) is free for users.

The responsibility for the service lies with the business or center that offers it. Merbeli facilitates the connection, booking, and management, but does not provide the service.

From the business profile, you can use the enabled channels: online booking, contact form, phone, or WhatsApp, depending on what is configured.

Schedule in seconds, without calls or messages.

Appointments and Reservations

Online bookings, cancellations, and rescheduling for users and centers.

Enter the business profile, choose the service, the professional (if applicable), date and time, and confirm the reservation. You will receive a confirmation with the details.

Yes. You can cancel it from the confirmation email or from your user panel, following the cancellation policy defined by the business.

Yes. You can change the date or time according to availability and the business conditions (for example, minimum notice required to reschedule).

We accompany you to ensure everything works.

Support and Help

Support channels, documentation, and operation of Merbeli.

We offer human support, documentation, guides, and assistance so you can set up your center, optimize your schedule, and make the most of all the features.

You can write to us at info@merbeli.com and our team will respond to you shortly.

Yes. Merbeli is designed to operate in different countries and adapt to various types of beauty and wellness businesses.